Logo, New England Fire & Flood, Inc. - Restoration Services

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“We Clean That Dirty Water!”

(855) 853-4932 or (508)713-2652
Proudly Serving Massachusetts

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Insurance Clients

Your insurance policy is a contract between you and the insurance company. It entitles you to certain rights and imposes certain obligations. As a Professional Remediation and Restoration Contractor, we believe that the better informed you are about the policy you have purchased, the better choices you will make once an emergency occurs. The standard Homeowners policy generally contains the same provisions throughout the United States. Here are some facts to consider:

1. You are not required to accept the lowest bidder; nowhere in your policy do the words “Cheapest”, “Low”, or “Lowest Price” occur. However, repair rates should correspond to the prevailing standards in your area for work of good quality.

2. You are entitled to employ and should insist on a fully licensed and insured repair firm of good reputation. However, if you do not choose to employ such a firm, the consequences and liability for any injury, damage, or other action may rest with you.

3. You may take, and be fully compensated for, the cost of emergency steps to safeguard your property from further damage. In fact, you have an obligation to do so under the terms of your policy. The insurance company may not be liable for additional expenses if you fail to provide such protection.

4. If you have secured adequate coverage, you are entitled to be paid for the fair cost of fully restoring your home to its pre-loss condition. However, you are not insured for the repairs of unrelated problems, code deficiencies, or prior damage.

5. You are entitled to receive payment from the insurance company within the time specified by the policy and your state insurance regulations, which are designed to prevent insurance companies from using delay and personal hardship to compel a lower settlement. However, the policy also has time requirements for the policyholder, within which you must prepare and submit your claim. Ask your adjuster or agent about these at the onset, so that you can be in compliance.

Since you are the policyholder, only you can demand that your insurance company live up to its obligations under the policy. We recommend that you do so, out of a strong conviction that fair dealing, good workmanship, and ethical business practices benefit the insurance industry just as they benefit the public at large.

Frequently Asked Questions

Q: How soon can the company come out for emergency services related to water or flood damage?
A: When in need of flood or water emergency services, Northeast Water Remediation, Inc. will dispatch a professional to you within minutes of contacting us. We are available 24 hours 7 days a week. Our emergency hot line is 844-933-5663. Call us whenever you need help.

Q: How long will it take to dry my property?
A: We are usually able to dry structures within 3-4 days, though some jobs require more time due to the magnitude of water damage as well as what type of water is involved. (sewage back up, ground water, etc.). We keep our customer well aware of every step in the process.

Q: Does our insurance carrier cover your service?
A: We will walk you through the entire claim process, and we work side by side with your insurance carrier to assure your property is mitigated appropriately. Your insurance policy dictates the terms of your coverage. Although policies differ, in most cases insurance covers the costs to remedy your property damage.

Q: Can you work with my insurance adjusters to settle my claim?
A: Yes, we have experience in making fair and reasonable appraisals of damaged property and in preparing the necessary reports required by insurance companies in order to help settle the claim. We know many adjusters in the areas we cover and we work with each one of them to assure satisfaction with our performance and pricing.

Q: What if I do not have Insurance coverage?
A: We understand that not all home or business owners have coverage. Our team will work with you and your budget in order to get your specific needs taken care of. We are here to help you. It is possible that we can devise a payment plan and we also take Visa and Master Card as well.

Q: How long does it take for mold to grow once a water loss has occurred?
A: Molds are found virtually everywhere and molds can grow both indoors and outdoors within 24- 48 hours of the start of water damage/sewage backup.